1. Introduction & Acceptance

These Terms & Conditions (“Terms”) govern your access to and use of the Neuberg Diagnostics Middle East LLC website and services. By booking or using our services, you agree to abide by these Terms, along with Neuberg’s Privacy Policy and Cancellation Policy.

2. Services & Packages

Neuberg offers diagnostics, health checkup packages, lab testing, and reporting. Neuberg reserves the right to refuse or cancel bookings due to errors or unavailability.

3. Booking, Payment & Confirmation

Bookings may be made via the website or call center. Payment is required upfront. Confirmation will be shared via email or SMS.

4. Sample Collection & Customer Responsibilities

You must disclose relevant medical history and follow pre-test instructions (e.g. fasting).

5. Report Generation & Delivery

Reports are delivered digitally. Hard copies may be requested at designated centers.

6. Accuracy, Liability & Disclaimers

Results should be interpreted by a qualified medical professional. Neuberg’s liability is limited to refund or re-testing in case of proven error.

7. Intellectual Property & Use Restrictions

All website content belongs to Neuberg Diagnostics Middle East LLC or its licensors. Unauthorized reproduction or exploitation is prohibited.

8. Privacy & Data Protection

Use of services is governed by Neuberg Diagnostics Middle East LLC’s Privacy Policy.

9. Cancellation, Refund & Rescheduling

Subject to Neuberg’s Cancellation Policy. Refunds depend on cancellation timelines.

10. Force Majeure

Neuberg is not liable for delays due to causes beyond its control.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved under UAE jurisdiction.

12. Miscellaneous

If any clause is invalid, the remainder of the Terms remain in effect.