1. Introduction
Neuberg Diagnostics Middle East LLC (“Neuberg,” “we,” “our”) respects your privacy and complies with applicable UAE laws. This Privacy Policy explains how we collect, use, share, and protect your personal data.
2. Data We Collect
- Personal Information: Name, contact details, Emirates ID, passport details.
- Health Data: Medical history, test results, reports, prescriptions.
- Service Data: Bookings, usage logs, payment history.
- Technical Data: Device/browser details, cookies, analytics.
3. How We Use Your Data
- Deliver diagnostic and health services.
- Communicate confirmations, reminders, and reports.
- Fulfil legal/regulatory requirements.
- Improve services, analytics, and research (in anonymized form).
- Send marketing/promotional materials if you have consented.
4. Data Sharing
We may share data with:
- Partner labs, hospitals, or healthcare providers (for processing services).
- Regulators, authorities, or insurers (as required).
- Technology and payment service providers.
- Affiliates or contractors under confidentiality obligations.
5. International Transfers
Data may be transferred outside UAE, subject to contractual and legal safeguards.
6. Data Retention
We retain data only as long as necessary for service as per Dubai Health Authority (DHA), compliance, or other relevant UAE health regulators as per applicable laws.
7. Security
We implement encryption, secure servers, and strict access controls to protect your data.
8. Your Rights
Under UAE law, you may have rights to access, correct, delete, or restrict processing of your data. You may withdraw consent where applicable.
9. Cookies & Analytics
We use cookies and tracking tools to improve experience. You may manage them in browser settings.
10. Children & Minors
Services for minors require parental/guardian consent. We do not knowingly collect health data of minors without it.
11. Updates to Policy
This policy may be updated periodically. The latest version on the site is binding.
12. Contact & Complaints
For queries or complaints regarding this Privacy Policy or your data, please contact Neuberg Diagnostics Middle East LLC Data Protection Officer [drsekhar.m@neubergdiagnostics.com]. In addition, you have the right to escalate any unresolved complaints to the Dubai Health Authority (DHA) or other relevant UAE health regulators as per applicable laws.